- Explain your problem as clearly as possible.
- Attach screenshots if possible to illustrate the problem.
- Site support will never ask you for your password, credit card, or other personal information. Never share these details.
- Remain civil even if you are upset; this will help you and us come to a solution quicker.
- We aim to respond within a day, but in more complex cases it can take up to two days or longer.
- Refer to our Complaints Conditions and Report Policy for an in-depth understanding of your rights and how we treat tickets.
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